I guess we all have heard about these scam phone calls from people who claim to be your friends from Microsoft, talk you through helpfully giving them free access to your computer and all the personal files on it. Quite scary for the uninitiated. But I think my answers are worth a share. (Of course if real Microsoft tech support people really do* need to call you back about a problem, they’ll know your ‘ticket’/problem number, and you’ll be expecting them anyway.)
Usually the house phone is Unplugged unless I need to make a call, because of cold call tele-salespeople, survey takers and scammers. However after a recent rainstorm the phone was having problems so was Plugged In so Frontier could contact me to coordinate fixing it, leaving me vulnerable.
Scammer: Hi… is this Jeni? Jeni Bate?
Scammer: Hi Jeni, this is Linda from Microsoft. About your computer….
Me: (thinks: oh, really? Your accent doesn’t match your name, Linda.)
Me: Oh, Hi. Which ticket number are you calling about? I have three tickets open with you. Which one are you calling about?
[long silence]….[dial tone].
Me: Oh cool, you’ve fixed it? Can I come pick it up?
Me: Oh wow, have you tracked it’s location? Have you informed the police?