[stunned silence]….[dial tone]

I guess we all have heard about these scam phone calls from people who claim to be your friends from Microsoft, talk you through helpfully giving them free access to your computer and all the personal files on it.  Quite scary for the uninitiated.  But I think my answers are worth a share.  (Of course if real Microsoft tech support people really do* need to call you back about a problem, they’ll know your ‘ticket’/problem number, and you’ll be expecting them anyway.)

Usually the house phone is Unplugged unless I need to make a call, because of cold call tele-salespeople, survey takers and scammers.  However after a recent rainstorm the phone was having problems so was Plugged In so Frontier could contact me to coordinate fixing it, leaving me vulnerable.


Me: Hi

Scammer: Hi… is this Jeni?  Jeni Bate?

Me: Yes.

Scammer: Hi Jeni, this is Linda from Microsoft.  About your computer….

Me: (thinks: oh, really? Your accent doesn’t match your name, Linda.)

Good answer: 

Me: Oh, Hi.  Which ticket number are you calling about? I have three tickets open with you.  Which one are you calling about?

[long silence]….[dial tone].

Better answer:

Me: Oh cool, you’ve fixed it?  Can I come pick it up?

Best answer:

Me: Oh wow, have you tracked it’s location?  Have you informed the police?




3 thoughts on “[stunned silence]….[dial tone]

  1. I really like your replies but I have one they have no idea how to react to. I use Linux for my operating system and I lead them on until they get so confused they go silent. They haven’t called me lately….:):)


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